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FAQ'S

What is gold-filled and how do I care for it?
The majority of our jewelry is gold-filled. This means that a solid layer of gold (typically constituting of at least 5% of the item's total weight) is mechanically bonded to a base metal. With gold-filled jewelry, you will get the appearance of solid gold at an attainable price point as it can be worn daily and will last many years. It is recommended to avoid wearing gold-filled jewelry in a chlorinated pool or hot tub. The product description will state if the piece is gold-filled or gold plated.

What is gold plated and how do I care for it?
A few of our chains and pendants are gold plated. This means there is a layer of solid gold over a base metal. Our items have 3 mils (76.2 micron) of 18k gold plating and they are nickel and lead free. Gold plated pieces should not be exposed to water, lotions, perfumes, or other stripping chemicals.

Do you offer repairs?
Yes! We offer repairs for free in most situations. Please email your order number and a photo of the damaged piece to info@rebeccatorresjewelry.com. We do not cover the cost of shipping the item back, but will send it back to you without a shipping charge. 

How should I clean my jewelry? 
You can clean your gold-filled jewelry lightly with a cloth to wipe off any residue. It is a good idea to do this every so often if you workout and shower in your jewelry. To lightly clean your gold plated jewelry, gently polish with a dry soft cloth. 

How should I store my jewelry?
All jewelry should be stored in an airtight container or bag (such as a small ziplock or jewelry box). It is not necessary, but if you want to maximize the life of your piece, this is a great step to take. It is best to store your jewelry in boxes, pouches, or ziplock bags and in a cool, dark place away from sunlight, heat, and moisture.

Do you do custom orders?
Yes! We love working with customers to create one of a kind pieces. Please email us at info@rebeccatorresjewelry.com with ideas. Let's have fun with it!

How will my jewelry be packaged?
Every order is packaged in a small drawstring jewelry bag.